All Sales Are Final

Due to the nature of our products (perishable, curated, and personalised hampers), we do not accept returns, cancellations or exchanges once payment is made.

Refund Exceptions

Refunds or replacements are only applicable if:

• Items arrive damaged, or
• Items are missing from the hamper

Customers must report issues within 24–48 hours of delivery with photo evidence sent to hello@zhuliah.com.

Non-Refundable Situations

No refunds for:

• Delivery delays outside our control
• Change of mind
• Incorrect delivery address provided by the customer

Last updated: October 24, 2025